Help & FAQ
Adult public beta (18+) · Recommendations only — not medical advice.
Your first 3 steps
- Finish onboarding. Pick your sport, position, and enter any test numbers you know — the AI builds your first plan from it.
- Choose a plan on the Plan page. You get 3 intensities. Nothing is scheduled until you click “Choose this plan” — the moment you do, your calendar fills with real sessions.
- Train the loop. Do today's sessions from the Calendar, check in daily (recovery), and retest weekly — your readiness score and next plan update from your real numbers.
What is AthleteVia?
AthleteVia is AI-powered athlete development. Pick your sport (soccer or volleyball today, more coming), and we turn your position, real performance numbers, and weekly schedule into a readiness score, a benchmark against your target level, an adaptive training plan, and an AI coach who knows your sport — so you always know where you stand and exactly what to do next, at any level from recreational to pro.
How is my readiness score calculated?
It's a multi-pillar index, not just a fitness test. Your measured numbers (sprints and jumps for soccer; approach jump, block jump, agility and more for volleyball) are compared to position- and level-specific benchmarks, then combined with your competitive pedigree (your current level, and national-team experience counts), your training consistency, your trajectory over time, and — if you connect a wearable — how your body is actually recovering. Proven experience sets a floor: an athlete who has already competed at their target level will never read as far away from it. The score moves as you train and retest.
Will I ever see another sport's content?
No. You choose your sport when you create your profile, and everything after that — questions, tests, benchmarks, drills, film study, and your AI coach — is scoped to that sport only.
Are the benchmark numbers official?
Not yet. During the beta, benchmark figures are estimates for motivation and tracking and may not reflect any specific program's real standards. Treat them as a guide, not a guarantee.
How does AthleteVia use AI — and what does it see about me?
AI powers your plan's coaching intelligence and the AI coach chat, but always inside guardrails: a rules engine builds your schedule first (so it can never double-book your life), and a safety layer checks everything before you see it. What the AI receives is a sport-scoped summary — position, levels, measured gaps, goals, availability, a de-identified injury summary, and (if you connect a wearable) a recovery trend. It never receives your name, email, or other personal identifiers.
Is this medical or coaching advice?
No. AthleteVia is not a medical device and does not replace professional medical, physiotherapy, nutritional, or clinical advice. Always consult a qualified professional before starting high-intensity training, and stop if you feel pain, dizziness, or distress.
Can I change my target level or trial date?
Yes — open Settings, update your goal, target level, or trial date, and toggle "Regenerate my plan" to rebuild your training block around the changes.
How do I export or delete my data?
From Settings you can export everything we hold about you as JSON at any time, or permanently delete your account and associated training data. See our Privacy Policy for details.
Something looks wrong or unsafe. What do I do?
If you're signed in, use the in-app Report an Issue form — high-severity reports are triaged within 24 hours. Otherwise, email us using the contact below.
Who can I contact for help?
For anything not covered here — support, privacy requests, partnerships, or feedback — email hello@athletevia.com. We read every message.
Still need help?
We typically reply within a day or two.